Shipping policy and methods
FREE for retail orders when shipping to VC Vault and on Orders Over $49!
We offer FREE Economy Shipping on orders for all course materials or non-course related materials when shipping to VC Vault and for orders over $49.00. We will honor this offer even if we are unable to fill your entire order. Please note that this offer applies to items listed as "new" or "used". This offer does not apply to marketplace or rental items which are fulfilled by third-party sellers (see shipping fees below).
SHIPPING RATES, METHODS, AND DELIVERY TIMES
We offer multiple shipping options so you can choose the one that best suits your needs. All orders are processed and shipped during normal business hours Monday-Friday, from 9 a.m. to 5 p.m. ET, excluding holidays. Items are shipped within 3-6 business days on average but may vary based on availability.
SHIPPING RATES FOR NEW & USED ORDERS
| Service Level | Shipping Charge | Estimated Carrier Transit Time* |
|---|---|---|
| USPS Economy FREE to VC Vault and for orders over $49! | $4.89 + $2 per book | 3 - 10 Business Days |
| Standard Ground** (UPS or USPS) | $8.49 + $2.99 per book | 3 - 6 Business Days |
SHIPPING RATES FOR MARKETPLACE AND RENTAL ORDERS
| Service Level | Shipping Charge | Estimated Carrier Transit Time* |
|---|---|---|
| Economy Shipping (USPS Media Mail) | $6.89 per item | 3 - 10 Business Days |
| Standard Shipping (USPS Priority or UPS Ground) | $11.49 per item | 3 - 6 Business Days |
* Shipping options, with charges if applicable, and estimated delivery times will be calculated at checkout. Certain states may assess sales tax on shipping charges, and shipping costs will be reflected accordingly. Return shipping for rental books is free.
** UPS services to Alaska, Hawaii and Puerto Rico will be subject to a surcharge of $10 shipping fee plus $2 per each book in the order. Shipments to Alaska, Hawaii, Puerto Rico or the military (APO/FPO) might require additional transit time.
HOW MANY PACKAGES WILL I RECEIVE?
In our efforts to provide you with the best possible service, we might find it necessary to deliver your order in more than one package, but it would be extremely rare for you to receive more than two packages for an average shipment.
WHEN WILL I RECEIVE A TRACKING NUMBER FOR MY ORDER?
In most cases you will receive a tracking number as soon as your order is shipped. Please note that Economy
Shipping service may only provide a "Delivery Confirmation" number, with limited tracking information. When
ordering from the Marketplace, be on the lookout for our Priority Shippers 
– these are our most reliable sellers who provide tracking information. If a seller does not have this stamp
of approval, tracking information is not guaranteed.
HOW CAN I CHECK THE STATUS OF MY ORDER?
You will be able to access information about your order within one business day by visiting our "Track Your Order" page . Once your order has been shipped we will email you a tracking number.
If you experience any difficulties checking your order status on our website, or if you think there is a mistake in the status, please email our customer service team for assistance.
WILL I NEED TO SIGN FOR MY ORDER WHEN IT IS DELIVERED?
No signature is required for Economy Shipping. The carrier will generally leave your shipment in front of your door or with a mail clerk at your residence hall or apartment building. Standard Ground shipments may require a signature.
WHAT IF I DROP COURSES? CAN I RETURN THE BOOKS?
If you would like to return a recent order, please login to start the process. Certain items are sold as non-returnable and we’re unable to offer refunds on such items. You will be made aware of non-returnable items at the time of purchase. Learn more about our Return Policy.
You can also use the marketplace to sell back your books, movies and video games! Click here to start selling!